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Introducing your guide to a stronger summer season
We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.
What role do guests play in keeping my property safe and clean?
Your guests also play a significant role in taking reasonable precautions to minimise risks. Our guidelines for guests – which we also encourage you to share and practice – include these points:
Guests should follow the government's and the property’s safety measures.
The European Centre for Disease Prevention and Control recommends you inform guests about the local situation when they arrive. You should also give them advice on how to access healthcare services if they develop symptoms. For example, you could provide contact details for local health services and national hotlines.
If guests experience symptoms before check-in or during their stay, they should isolate themselves and inform both you and Booking.com.
If local authorities require or recommend it, guests should register on a track-and-trace app.
Guests should report any health and safety incidents at your property to Booking.com’s Customer Service team.
Hi Team, I need to get delete my listing (Ziffy Suites) as we are not working on short stays as of now. Please get this done ASAP and let me know once its done.
thats for you to handle. nothing to do with BdC. entirely up to you.
Hello, Simone Scholten! Thanks for sharing. This is what we have in our special COVID-19 content. You can learn more here: https://partner.booking.com/en-gb/help/guides/keeping-your-property-saf…