coronavirus lock down related cancelation policy
I have a property in England, we are going into a national lock down on Thursday
We have a guest supposed to arrive during the lock-down period but can't.
They booked after 04 April 2020 so a coronavirus cancelation isn't considered Force Majeure I understand, they booked in June 2020 and Booking.com website advises guests to book accomodation with lenient cancellation policies.
Our policy is partially refundable - 50% up to 7 days before arrival (so it isn't massively flexible).
I have offered them the chance to move their booked dates but they don't want to and want a full refund.
Am I obliged to give them a refund due to the nationally imposed lock down OR do I respond to say our policy only offers 50% refund if cancelled (even if it was nationally imposed by government lock down)