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Coronovirus and cancellation policies

Dear Booking.com,

   As a member of this community, I would like to inform you that I just received a mail from Airbnb declaring they will refund owners with 25% of any canceled booking from 14/03/2020 till 31/05/2020 according to cancellation policies of every partner.

Given that commission with Airbnb is much less than with this site,I would like to ask you kindly to think about possible similar reactions in case you find it fair for both parties.

Best regards

Leonidas Stroumpos

 

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5 Replies
82 Views

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Le Petit Hotel

I wouldn't hold my breath jaybeegee, the silence so far from both Booking.com and Expedia is not a good sign.

4 months ago
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Le Petit Hotel

Dear Booking.com,

Given the size and business effects of the current global Covid19 pandemic, and that the effects will see some Booking.com hosts close permanently because their cash flow simply does not exist now, this is the time when Booking.Com should step up and offer some help to their hosts instead of sending their commission invoices out in a "business as usual" manner. Business with Booking.com is no longer business as usual, and the travellers accommodation market will be badly affected for at least 18 mths to 2 years.

I am surprised and dissappointed that Booking.com have not shown their wealthy hand on this matter, they surely must realise, that many of their hosts will simply be unable to operate a viable business.

I look forward to the account manager who handles New Zealand partners, making contact with me to discuss the situation along with their latest Invoice that they have presented.

Kind regards

W. Bruce Whitfield

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4 months ago
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Villa Dunes

I totally agree and hope we'll be treated as partners to good and bad times,not only  as money producers.

Also I would expect all partners to be informed about this subject.

Leonidas Stroumpos

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4 months ago
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Le Petit Hotel

I think that this is where we all will find out the true nature of all the OTA;s and whether their corporate partnership with us global accommodation providers, extends to helping us cope with an extraordinary business crisis, or whether its all about keeping a tight hold of their (Booking,com's) retained earnings for the sole benefit of their shareholders.

This is going to be a watershed moment for all OTA,s I feel.

+1
4 months ago