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Covid 19

I have a guest booked in April and due to Covid 19 and the current government guidance in the UK would like to cancel any future bookings until it is deemed safe as a responsible property owner.

The guest is currently saying they do not want to cancel. This is non essential travel and I am concerned that I will be charged by booking.com as an owner and penalised for cancelling. Can you please advise me

1 Replies
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10
BrookAve

What city and country are they from?

 

Check the FC topic for that country to see if any travel restrictions 

 

Otherwise click on Request cancellation,  in reservation details page

4 months ago