Im managing a family b and b with 4 bedrooms to rent. I got a reservation for one of them from a person who is living at Marseille (classified Red Zone of covid 19 ) which was declared tonight the 1st epidemic center in France with already full hospitals.
I asked this customer to report or cancel his reservation due to sanitary security for the other guests with whom he would share the bathroom, diningroom, corridors etc. But no answer nor cancellation yet.
How to ensure everybodys security in the case he decides to show whatever the sanitary state of his origine place ? Can I refuse his booking ?
Thanks for a very quick answer as this guest didnt answer to my messages on the past days and is supposed to come tomorrow.