critisize

hello. a customer of mine wants to make a comment about my appartment at booking but you haven't sent an e-mail at them.please send them as soon as possible.the name is *** and the number of the reservation ***.

also my rate at the answers has decreased without being my fault. the pulse at my mobile phone does not show me the messagew .it seemw to have a problem.as you can see from the last year,i was almost at 100%.please,change it.it is unfair.

please send the e-mail at my customer as soon as possible so as to leave a comment about my appartment.

thank you