The rating process of Booking.com keep changing frequently and I understand that it is irritating. You need to contact them by calling them on the number mentioned in the extranet or send them a message via extranet only.
I found this buried under Partner Help > Your Reservations. So many of us likely have never seen it. This should have been pinned and featured on the community
Please change 3 km fra Saltum strand to 3 km fra Blokhus Strand
How can you rate us 2 when customer rating 5 of 10 and 1 of 7,5
Hi
The rating process of Booking.com keep changing frequently and I understand that it is irritating. You need to contact them by calling them on the number mentioned in the extranet or send them a message via extranet only.