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Customer rating

So far I’ve had very positive feedback mostly nines and tens but the last customer rated me a 7.5 on cleanliness yet 10 on everything else I am a little concerned because I know my house has been spic and span because my housekeeper sends me photos after every cleaning I’m a little perplexed

2 Replies
13 Views

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M Adamopoulou

Hi Glenn and welcome to the Partner Community.

Sorry to hear about your lower rating...guests are very hard to please sometimes...

Do your best and better reviews will come again.

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25 days ago
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BrookAve

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi Glenn

It is because it is entirely subjective to the person leaving the feedback.

What is clean to them versus others.

 

Also you could have had the place spotless, and yet they see something that makes them think its clean but not fully.

 

Maybe they see paint cans and DIY stuff, nearby m even though it has nothing to do with their stay,

nor their room, people like that are just fickle and should be made give actually facts an examples.

 

So do not be afraid to reply to them , ands ask for facts and examples. and or to set them right due to their misinformation.

 


Kind Regards,

Be Safe, Be Well

 

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24 days ago