Use our data-driven guide to capture late-season demand.


daily rates plus cancellations

I only have one room at my guest house and put the price at 80 euros per night.  So why are my guests paying less?  plus, I have requested a two-week notice of any cancellation, but looking at my guesthouse as a holidaymaker, it says I can cancel at any time.  I have tried to ask for a telephone number for me to speak with a human being, but instead, I have to read through reams of information and still not obtaining the answers I require. When I click into the cell to put a different price, there is a no entry sign even though the dates are still free. If anyone can help me, I would be most appreciative


Profile picture for user b
BrookAve 1 year ago


Hi Millie, 


So a couple of things I see :


  1. Why is the price to the Guest different, lower than my calendar?
    1. Typically its the promos you have enabled, opted in for.  
    2. You can view them and status under Promotions List.  
    3. Usual culprit is Mobile Rate discount 10% and if you have Genius enabled (under Opportunities Menu).  
    4. Genius can be limited to one room type; excludes on X number of days; limit the discount or opt out entirely.  
  2. Here is a cheat sheet of all the discounts and what stacks.  How discounts on rates & promos stack together -cheat sheet  
  3. Best test is via the top right 2nd circle menu, direct link to your listing page, the same link to add to your partner profile page , like I have set.  
  4. How To contact Patner Support /Finance, see below 3 options in my signature below. This is a condensed and visual version of the Contact Us on the bottom footer of this page, minus the ridiculous padding.


Kind Regards,

Be Safe, Be Well






If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox