We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.





I tried to change dates for reservation ***, but something went wrong. Can you please help? Move 2 rooms to 2020-06-13, and another 2 rooms to 2020-09-19.

Thank you,

Looking forward to hear from you.

1 Replies



You can call the dedicated phone number* found in your extranet Inbox’ tab.

or alternatively in same location under Booking.com messages, click see contact options to find the Message option


Kind Regards

7 months ago