1

deactivate my listing

how do i deactivate my listing?  We are selling our house.

Thank you


9
Sharonpowney

Search help under 'end partnership' for all the information you need.

11
BrookAve

 

Hi wendy collins

 

How can I remove a property or end my partnership with Booking.com?

 

If you are closing your property temporarily:

If you want to only temporarily take your listing off of Booking.com, we recommend that you simply close your availability for the time you require by following the steps outlined in this article.

Things you must know and understand before removing a property definitively and terminating your contract:

  • Once the contract termination process is started, it cannot be stopped.

  • For you to be able to terminate your contract with Booking.com, it is necessary that you first honour any outstanding reservations, as well as pay any outstanding invoices.

  • In cases when you are not able to honour any outstanding reservations, you will be required to cover the costs of relocation for guests.

If you still want to remove your property from Booking.com you can follow these steps:

We’d be very sorry to lose you as a partner, but if you’d like to end your partnership with us, you can request contract termination by following these steps:

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘Compose new message’.

4) Select the ‘Account’ topic.

5) Select the ‘Terminate contract’ subtopic, and complete the process by answering all questions.

Note: This contract termination process is designed to expedite your request, and is much faster than asking to have your property removed from Booking.com by our customer support department.

Once you perform these steps, within 14 days and/or after any pending reservations have been honoured and any outstanding invoices have been paid, your agreement with Booking.com BV will end. You will also receive an official “Termination Notification Letter” from Booking.com BV. 

If you want to remove your property from Booking.com and end your contract, but you do not see the above functionalities in your extranet, follow these guidelines:

1) Please contact customer support via the ‘Inbox’ tab, with ‘Account’ as the topic.

2) In this scenario, you will also have to close all of your rooms for future dates, so you won’t receive any new reservations. You can do so under your ‘Calendar’ or ‘Rates & Availability’ tab in the extranet.

 

1
Coralie Vivares

Hello Booking, I'm having problems deactivating my account! Once i go to 'inbox' then 'booking.com messages' i have no option to 'compose new message'. Could you let me know how to proceed??? 

11
BrookAve

 

Hi Coralie

Its the same button, only button on the right pane, just worded differently but with same meaning, you literally cant miss it

11
BrookAve

 Visual : Contact BdC Partner Support as a Registered Partner - Private Number Versus Public main lines

 

As a registered 'Property Partner' you have access to an assigned private number for BdC Partner Support.

This is also where you can submit messages to log a case or ticket for an issue, enquiry etc. on many topics.  Just make sure to choose the right topic and sub-topic.

 

If you cannot find just use Account , Other.

 

how to contact partner support via private assigned number in inbox

 

 

The public main lines are not direct to Partner Support but can be routed to the various departments required.

 

 

The new Contact Us on page footer despite being recently revised is still a mess. The main line list is not obvious as to where it is. Its on the right pane.

 

This is the list >>>Where you can reach us  ,  anyone even if not registered can use this list.