Use our data-driven guide to capture late-season demand.



Hey there!

I haven't finish my profile but somehow people was able to make a reservation

I wanna delete the post or either my account  which I`ve been trying to do but I can't 


Profile picture for user b
BrookAve 2 years ago


Topic: New partner still setting up property on Extranet, and guest already make booking.


Hi Paula, 


Instead simply go to Extranet, Calendar and pick the date range  you want to prevent bookings for and mark the room type as close or availability as 0.

Now you have a preset time to get ready.


Now open the reservation detail page for the booking.


Send message to the guest explaining you are not open yet, still getting setup,and the earliest date will be X.

And that they can choose new dates or agree to cancel this booking until they are ready t o rebook.



Kind Regards