We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1
Answered

DELETING ACCOUNT FROM BOOKING.COM

It is impossible to follow Booking.Com's instructions to delete an account as my account does not allow me to send messages to Booking.com.

Can any please help and advise me how to remove my account.

Thank you

Ingrid

4 Replies
24 Views

2
Prime Apartments

If you do decide to end your contract, follow these steps:

 

  1. Go to the Extranet's Inbox tab.
  2. Select Booking.com messages.
  3. Click Compose new message.
  4. Select Account as the topic.
  5. Select Terminate contract as the subtopic, then answer all the questions to complete the process.
-1
14 days ago
1
Ingrid Gossage

Hi Prima Apartments and thank you for your reply.

I have tried what you suggest.

However, my problem is that when I enter Booking.com messages there is no option to compose a new message so I can't select Account as the topis and follow the steps to terminate the contract.

When going to my inbox and selecting Booking.com messages, the system only tells me that I have no messages and does not allow me to write any to anyone.

Any advice please?

Many thanks

Ingrid

+1
13 days ago
B.
Account Adviso…

Hello Ingrid,

I would also advise to check future bookings and any outstanding commission. The mentioned would be required as part of the process. Please see this link.

Cheers.

-1
8 days ago
10
BrookAve

It seems both Prime Apartments and Account Adviso… did not read what  Ingrid Gossage actually said !!!

 

Hi Ingrid Gossage

 

As you dont have full extranet access, you will need to use the public main lines to contact an office to get to partner support to do this.

 

Your profile here is incomplete and no mention of where you are based, please confirm  or use one of these:


Where you can reach us

 

 

Argentina  -  Buenos Aires  -  00541152965656

Argentina  -  Cordoba  -  00541152965656

Australia  -  Brisbane  -  0061730964610

Australia  -  Melbourne  -  0061385373210

Australia  -  Sydney  -  0061292559280

Austria  -  Innsbruck  -  0043512219106260

Austria  -  Salzburg  -  0043512219106260

Austria  -  Vienna  -  004312055504860

Belgium  -  Brussels  -  003222075825 (Nederlands)

Belgium  -  Brussels  -  003222075826 (French)

Brazil  -  Belo Horizonte  -  00551139564000

Brazil  -  Natal  -  00558420205390

Brazil  -  Porto Alegre  -  00555130835940

Brazil  -  Rio de Janeiro  -  00552139581919

Brazil  -  Salvador de Bahia  -  00551139564000

Brazil  -  Salvador de Bahia  -  00551139564141

Brazil  -  Sao Paulo  -  00551139564000

Brazil  -  Sao Paulo  -  00551139564141

Bulgaria  -  Sofia  -  0035924253737

Cambodia  -  Siem Reap  -  0085563962000 (English)

Cambodia  -  Siem Reap  -  0085563962040 (Khmer)

Canada  -  Calgary  -  0018665534466

Canada  -  Montreal  -  0018665693277

Canada  -  Toronto  -  0018665672066

Canada  -  Vancouver  -  0017783742740

Chile  -  Santiago  -  0056226204001

China  -  Beijing  -  00861056738630

China  -  Chengdu  -  00862160807390

China  -  Guangzhou  -  00862083538080

China  -  Qingdao  -  00862160807390

China  -  Sanya  -  00862160807390

China  -  Shanghai  -  00862160807390

China  -  Xi' AN  -  00862160807390

Colombia  -  Bogota  -  005716515555

Costa Rica  -  San Jose  -  0050640362900

Croatia  -  Dubrovnik  -  0038520642525

Croatia  -  Split  -  0038516439292

Croatia  -  Zagreb  -  0038516439292

Czech Republic  -  Prague  -  00420221475750

Denmark  -  Copenhagen  -  004533443360

Egypt  -  Cairo  -  0020223228520

Estonia  -  Tallinn  -  003726694901

Finland  -  Helsinki  -  00358961291715

France  -  Bordeaux  -  0033557911290

France  -  Lyon  -  0033426832521

France  -  Montpellier  -  0033430002050

France  -  Nice  -  0033483532776

France  -  Paris  -  0033173036670

France  -  Rennes  -  0033256855079

France  -  Strasbourg  -  0033369252626

Georgia  -  Tbilisi  -  00995322944455 (Russian)

Georgia  -  Tbilisi  -  00995322944466 (Georgian)

Germany  -  Berlin  -  004930300134747

Germany  -  Dusseldorf  -  004921190985050

Germany  -  Frankfurt  -  004969747355001

Germany  -  Hamburg  -  004940524759666

Germany  -  Munich  -  004989206063322

Ghana  -  Accra  -  00254205138960 (English)

Ghana  -  Accra  -  00254205138962 (French)

Greece  -  Athens  -  00302108984470

Greece  -  Heraklion  -  00302811108420

Greece  -  Thessaloniki  -  00302310687220

Hong Kong  -  Hong Kong  -  0085229558701

Hungary  -  Budapest  -  003618145720

Iceland  -  Reykjavik  -  003545144510

India  -  Bangalore  -  00918046675002

India  -  Kolkata  -  00912262613931 (Hindi)

India  -  Kolkata  -  00912262613993 (English)

India  -  Mumbai  -  00912262613931 (Hindi)

India  -  Mumbai  -  00912262613993 (English)

India  -  New Delhi  -  00911244725250 (English)

India  -  New Delhi  -  00911244725260 (Hindi)

Indonesia  -  Kuta  -  00623613008737 (Bahasa)

Indonesia  -  Kuta  -  00623613008739 (English)

Indonesia  -  Yogyakarta  -  00623613008737 (Bahasa)

Indonesia  -  Yogyakarta  -  00623613008739 (English)

Ireland  -  Dublin  -  0035314470680

Israel  -  Tel Aviv  -  00972777781880

Italy  -  Bolzano  -  00390471086988 (German)

Italy  -  Bolzano  -  00390471086988 (Italian)

Italy  -  Catania  -  00390957363902

Italy  -  Florence  -  00390555395030

Italy  -  Genoa  -  00390230468122

Italy  -  Lecce  -  00390832030031

Italy  -  Milan  -  00390230468122

Italy  -  Naples  -  00390810701630

Italy  -  Rimini  -  00390541364450

Italy  -  Rome  -  00390683365733

Italy  -  Venice  -  00390412008413

Italy  -  Verona  -  00390458264501

Japan  -  Fukuoka  -  0081676358888

Japan  -  Naha  -  0081923032910

Japan  -  Osaka  -  0081676358888

Japan  -  Sapporo  -  0081368370490

Japan  -  Tokyo  -  0081368370490

Kenya  -  Nairobi  -  00254205138960 (English)

Kenya  -  Nairobi  -  00254205138966 (Swahili)

Korea, South  -  Busan  -  0082220106870

Korea, South  -  Jeju Island  -  0082647412912

Korea, South  -  Seoul  -  0082220106870

Laos  -  Vientiane  -  006626105876 (English)

Laos  -  Vientiane  -  006626105877 (Thai)

Latvia  -  Riga  -  0037167031998

Lithuania  -  Vilnius  -  0037068592080

Lithuania  -  Vilnius  -  0037068592080 (English)

Malaysia  -  Kota Kinabalu  -  0060322967832 (English)

Malaysia  -  Kuala Lumpur  -  0060377244266

Mauritius  -  Port Louis  -  00+2302027283 (English)

Mauritius  -  Port Louis  -  002302027288 (French)

Mexico  -  Cancun  -  00529985005700

Mexico  -  Guadalajara  -  00525550471897

Mexico  -  Mexico City  -  00525550471897

Morocco  -  Casablanca  -  00212522795435 (English)

Morocco  -  Casablanca  -  00212522795436 (French)

Morocco  -  Casablanca  -  00212522795437 (Arabic)

Morocco  -  Marrakech  -  00212522795435 (English)

Morocco  -  Marrakech  -  00212522795436 (French)

Morocco  -  Marrakech  -  00212522795437 (Arabic)

Myanmar  -  Yangon  -  00951382710

Netherlands  -  Amsterdam  -  0031207125689

New Zealand  -  Auckland  -  006493004671

Nigeria  -  Lagos  -  0023417001660

Norway  -  Oslo  -  004721052320

Panama  -  Panama City  -  005073804333

Peru  -  Lima  -  005116192770

Philippines  -  Cebu  -  0063289882020 (Tagalog)

Philippines  -  Cebu  -  0063289882040 (English)

Philippines  -  Manila  -  0063289882020 (Tagalog)

Philippines  -  Manila  -  0063289882040 (English)

Poland  -  Krakow  -  0048123494040

Poland  -  Warsaw  -  0048224892002

Portugal  -  Faro  -  00351289127942

Portugal  -  Lisbon  -  00351211208095

Portugal  -  Porto  -  00351221204350

Puerto Rico  -  San Juan  -  0014075873988

Romania  -  Bucharest  -  0040312240222

Russia  -  Moscow  -  0074952217104

Russia  -  Saint Petersburg  -  0078124014721

Russia  -  Sochi  -  0078622695827

Saudi Arabia  -  Jeddah  -  00966122313001 (English)

Saudi Arabia  -  Jeddah  -  00966122313081 (Arabic)

Singapore  -  Singapore  -  006564224606

Singapore  -  Singapore  -  006564224607

Slovakia  -  Bratislava  -  00421220992501

Slovenia  -  Ljubljana  -  0038613008008

South Africa  -  Cape Town  -  0027216812983

South Africa  -  Durban  -  0027216812983

South Africa  -  Johannesburg  -  0027101402059

Spain  -  Barcelona  -  0034935454779

Spain  -  Bilbao  -  0034946453408

Spain  -  Las Palmas  -  0034928998470

Spain  -  Madrid  -  0034917696670

Spain  -  Malaga  -  0034952127740

Spain  -  Palma de Mallorca  -  0034935454779

Spain  -  Sevilla  -  0034955519719

Spain  -  Valencia  -  0034960466330

Sri Lanka  -  Colombo  -  0094112176421 (English)

Sri Lanka  -  Colombo  -  0094112176422 (Singhalese)

Sweden  -  Stockholm  -  0046851758040

Switzerland  -  Zurich  -  0041442009222 (German)

Switzerland  -  Zurich  -  0041442009226 (French)

Switzerland  -  Zurich  -  0041442009227 (Italian)

Taiwan  -  Kaohsiung City  -  00886287268340

Taiwan  -  Taipei  -  00886287268340

Thailand  -  Bangkok  -  006620585876 (English)

Thailand  -  Bangkok  -  006620585877 (Thai)

Thailand  -  Chiang Mai  -  006652012020

Thailand  -  Koh Samui  -  006677952950

Thailand  -  Phuket  -  006676663100 (Thai)

Thailand  -  Phuket  -  006676663120 (English)

Turkey  -  Antalya  -  00902423207520

Turkey  -  Istanbul  -  00902123776055

Ukraine  -  Kiev  -  00380443777930 (Russian)

United Arab Emirates  -  Dubai  -  0097144358250 (Arabic)

United Arab Emirates  -  Dubai  -  0097144358282 (English)

United Kingdom  -  Bristol  -  00441173008470

United Kingdom  -  Cambridge  -  00442086128159

United Kingdom  -  Edinburgh  -  00441312473575

United Kingdom  -  London  -  00442086128159

United Kingdom  -  Manchester  -  00441618173540

United States of America  -  Atlanta  -  0014703632590

United States of America  -  Austin  -  0017133571674

United States of America  -  Boston  -  0018577024044

United States of America  -  Charlotte  -  0017042275700

United States of America  -  Chicago  -  0013122798537

United States of America  -  Dallas  -  0014696204101

United States of America  -  Honolulu  -  0018084574810

United States of America  -  Houston  -  0017133571674

United States of America  -  Las Vegas  -  0017027615444

United States of America  -  Los Angeles  -  0013238014140

United States of America  -  Miami  -  0017865428333

United States of America  -  Nashville  -  0018888504649

United States of America  -  New Orleans  -  0017133571674

United States of America  -  New York  -  0012125483599

United States of America  -  Orlando  -  0014075873988

United States of America  -  Phoenix  -  0016023434303

United States of America  -  Portland  -  0015038028710

United States of America  -  Salt Lake City  -  0018013004700

United States of America  -  San Diego  -  0016195414250

United States of America  -  San Francisco  -  0014156334075

United States of America  -  Seattle  -  0014254563750

United States of America  -  Washington D.C.  -  0012024484884

Vietnam  -  Hanoi  -  00842839113451

Vietnam  -  Ho Chi Minh  -  00842839113451

+1
8 days ago