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Does anyone else find the customer service from booking.com terrible?

If ever I need help from booking.com I dread phoning their customer service line.

I go through the options then enter my property ID, often the phone doesn't connect and I have to hang up and try again or I can be on hold for a while and every few minutes I am asked to enter my property ID again and again.

When a human finally answers they then ask for the property ID again!!

I have just done this and asked why I am not receiving the guest phone numbers when they book even though my policy states that I need it, if the guests are to book.

The gentleman replied that he could see it is in my policies but doesn't know why I am not receiving it. If I need their phone number I should phone every time to get the guests phone number?? I have better things to do with my life

When they are taking 17%+VAT of my profits I expect a better service than that


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M Adamopoulou

Info sorry for your struggles. No customer service in Athens is vey helpful and polite. They are busy most of the times but I turn my speaker on and do what else I have to do....
In my policies I have guests need a verified phone number to book... and till now have no problems.
Hope you solve yours...

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M Adamopoulou

Info I just wanted to point out that in Guests info I have also "Guests must provide a phone number when they book". I don't know if that makes a difference. Maybe you should check it out.

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Geoff Jakeman

Hi I am Geoff from Sydney. I am also a Chartered & CPA accountant for 37 years giving business advice. I have never had an issue with calling BC and getting their assistance.

Do not change OTAs hoping to get better service. Most others are absolute crap.

Just warning you.

Geoff

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Info

Thanks Geoff.

I am not sure if your aware but you can be with more than 1 OTA at a time, so I know what most of them are like and for me BC customer service in this country is probably the worst for me. In the UK there are many companies trying to fight OTA's as it is daylight robbery taking upto 20% of our profits for doing very little and hopefully they will be able to change legislation so there is a cap on the percentage charged which reflects the work they do

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M Adamopoulou

Hi!-Geoff-Jakeman, thanks for valuable info. I agree with you BDC is a leader in accommodation....

Have a nice day....

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Ergun Deniz

they have worst support service for such a big company and no respect to partners ! we will let you know in 2 days 4 days kind of such a annoying automatic messages its useless ! as may property owner say WORST FRIEND for booking.com and the way how they work unbelievable for such a big company useless  support and deal ! 

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M Adamopoulou

Hi! Ergun and welcome to the Partner Community.

Sorry to hear that...my local BDC support team offers excellent service...

Always polite and right to the point....never had any problems.

Wish you well.

 

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Villa Helena

Yes, I agree with you . I try not to call unless I really really need to. Then I spend 40 mins try to find ONE phone number that will answer to me.

Today I have terrible luck. They deserve 1% commision !!!!

I am very unhappy and in general they never support hosts but customers. That is terrible too, they primarily have long term relationship with us.

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Andrew Bonsu

I had a booking, i asked b.com around 10am to move it to another apartment i have, the guest agreed by the way, 4 hours later after i called b.com, i call again because it still wasn't done. I also have a third apartment i needed open as i finally got a touristic license (mentioned both times to b.com) it wasn't opened. 10 hours later i get a booking around the same dates in the apartment i want it moved to, so again they did not move it. I call again, so 24 hrs in total has passed, i explain all over again with a new problem saying i can house both and to make changes, nothing was done, i call again a few hours later repeating myself to receive an email stating i said i cannot accommodate them to which i replied i can telling them they are useless. I call again, still repeating myself to be told it will be done in 15 mins, hours went by to see that both have been cancelled and i will be charged... COULD SOMEONE PLEASE TELL ME HOW STUPID AND INCOMPETENT STAFF AT B.COM ARE AND WHAT CAN BE DONE, PLUS HOW I GET THEM TO GIVE ME WHAT I HAVE LOST IN REVENUE PLEASE??? 

So i agree, they are completely useless.

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Info

And they do not care :( I had another issue with not appearing in searches in the area. the B.com staff told me it was because i had not refreshed my cookies. I explained not all of guests looking for me will refresh their cookies regularly he replied he cant change how the internet works!!! When I asked to speak to a manager I was told he didn't have one!

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Julie Smith-Mo…

 I also agree I have just become a Host on 27th July 2021. I have had to pay their commission fee up-front for July when I entered my bank details when set up the advert, other competitors such as airbnb get your account up and running within 24 hrs, I have had an excellent response from my advert on booking.com but haven't received a penny in payments as yet and its been 17 days since I joined. Its disgraceful as you can't speak to anyone on the phone about payments, they just send you roud in circles on an automated system, I think its a disgrace for such a large company. and the large commissions they charge us. Airbnb are far more efficient for hosts and guests queries. Instantantly resolved. I just wish there was an alternative to bookings.com to advertise rooms.