2

Dog friendly

I keep getting enquiries from potential guests telling me that my Booking.com listing shows us as dog friendly which we are not. I can't find anything on my profile that says one way or the other. Where do I find this setting?


8
pibomarco

Extranet -> Property -> Policies -> Internet, Parking & Pets

2
Info

I only have - > Internet & Parking. No Pets options on my Policy page

7
Isle of Wight …

You can also add some text in Property > Your Profile to say "Pets are NOT allowed in our properties under any circumstances" or something like that

2
Info

I may have to do that. There is a pet friendly filter in property search so you'd think there would be a setting.

7
Isle of Wight …

I would suggest doing it anyway - the text in Your Profile is not instantly visible to potential guests, they have to click a link somewhere, but better to give every opportunity to say it, just in case ....

Anonymous

Hello! Will you, please, share a screenshot of what you see in the policies?

2
Info

I have found a setting under House rules in Policies. It's already set to No Pets. Why am I still showing in searches for pet friendly?

Anonymous

Thank you for sharing a screenshot. I think the quickest way to get help would be to send a message through your extranet or use the phone number listed next to your extranet inbox. If you still have this problem, please, write a comment here.