We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Double booked

I've just joined Booking.com

I believe I have a booking a double booking.

How do I handle this....?


Help please

1 Replies



Hi Oskar,


Simply message the second booking to offer other dates and if they cant agree on date changes then use the reservation details page to cancel it.


This is common and happens alot with new registred partners, not up to speed with the calendar  features.


Try List view to check availability. open close room were you need to.

Your first steps with Booking.com


Kind Regards

7 months ago