double booking

Has anyone been double booked by booking.com? I already have an air bnb booking and have received a booking by booking.com for the same dates. I cannot see a live chat site for booking.com and have been waiting on the phone for 20 mins now.



Below is the method , steps I use, and it has served me well.


  1. Logon to Extranet
  2. open reservation, message guest of overbooking and it will be cancelled.
  3. now on right pane, click Request To Cancel ,and choose option 2.
  4. guest is notified, and must click on email to confirm.
  5. if prepaid to BdC , then the refund 100% , process starts.