Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1
david Isaac

double booking

Has anyone been double booked by booking.com? I already have an air bnb booking and have received a booking by booking.com for the same dates. I cannot see a live chat site for booking.com and have been waiting on the phone for 20 mins now.

Dave

11
BrookAve

Below is the method , steps I use, and it has served me well.

 

  1. Logon to Extranet
  2. open reservation, message guest of overbooking and it will be cancelled.
  3. now on right pane, click Request To Cancel ,and choose option 2.
  4. guest is notified, and must click on email to confirm.
  5. if prepaid to BdC , then the refund 100% , process starts.

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