We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Double booking

Hi.   I need help. 

There seems to be a double booking for my property on a certain date. How was this possible?   I thought when the date has been booked,  it should automatically appear unavailable by other potential bookers?   How do I solve this? 

1 Replies


In Rates, Calendar, use List view.  Check how many rooms you have shown as available.

Contact guest and ask them to cancel.  Or go into Reservation to use that Request to cancel button.

Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 


3 months ago