Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

Double booking

I have 1 property and it’s only listed once. I have a reservation that was completed by booking.com. A week later they set up a 2nd reservation for overlapping dates, different person. Why would they do that and is there something on profile that I need to change? The customer won’t respond to messages and date is coming up in a few weeks. 


11
BrookAve

 

phone partner support to review your setup to identify the misconfiguration.

 


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox