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Double booking

Despite my calendar showing no availability for a period booking .com have taken a booking and I am now double booked and it is impossible to contact them. What do I do?

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BrookAve 1 year ago


If you failed to setup a Channel Manager when listing on 2 or more OTA, this will never reliably work.; ; beds24 etc.


you can always use the reservation details page, scrool to bottom and message the guest , if you failed to enable the property > policies : mandatory address & phone number.



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox