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1

Double booking

I already have a booking which was not reflected on the Booking.com calendar (did not synch).

What options do I have to assist disappointed customer?


Profile picture for user barry.reilly.winnov.net b
11
BrookAve 1 year ago

 

  1. OTA 2 or more always get a Channel Manager.
  2. Options for the Guest who double booked.
    1. offer direct booking offer 3 for 2 , and they could book 7 nights (3 x2, 3x2 +1)
    2. offer alternative dates and a better rate if direct booked.
    3. offer info on local other accomodation for those dates ,which you already rang to confirm if available
    4. be creative

 

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox