double booking

Simply message or phone that guest, explain its in error, offer other dates, specifal offer for direct booking etc.

else if cancelling , ask them to then logon to their account, and click cancel, this will always be the preferred method.

2nd method you can initiate it on their details page - Request Cancel, but you have to wait for the mto acknowledge the system notification.

3rd is you message or phone if time sensitive Partner Support, see 3 options below.

Account related enquiries should not be posted here ,

If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport ***

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

8.  

   *** public main lines via Where you can reach us

    

    

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