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Double Booking

On many occasions has booked one of my rooms to a guest when they have already booked it out to another guest, help!!!!!!

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BrookAve 2 months ago doesnt book rooms, guests do!

lets get that nonsense out of the way first.


Its entirely your responsibility to mange the calendar, if you fail to set it correctly; fail to setup a channel manager when listing on 2 or moreOTA,  then its entirely all on you. No one else.


Phone partner team to review setup and help fix the config.




contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox