double booking

I synchronize 3 calendars - but somehow my recent reservation was double-booked. I have written to the

guest repeatedly, but have gotten no response. How can I cancel his reservation?

BrookAve

Hi Thomas how are you doing the Sync**?

Are you using a 3rd party service such as syncbnb.com?

**BdC Calendar sync is unreliable without a 3rd party channel manager.

Some steps for cancelling yourself :

Reservation details page
Use the message feature at bottom to notify guest of intent,and that they must click on the second notification by the system to complete it, and if they prepaid on checkout to BdC then that will auto refund in full only if they click.
Now on same page top right pane, click Request Cancelation
Choose option 2 to notify Guest, (option one could be used if deposit or prepay not received or if fake or not contactable in some cases)
Wait for guest to click the notify message link
If after say 3-4 days (or less depending on how limited time may be) no action taken then phone BdC Partner Support

Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.

Message or Call BdC PartnerSupport ***

In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

***the Partner Support Number displayed is private, so for alternative , you can use of of the main line public numbers from here.

Kind Regards

PS : finish your profile by adding listing link