Double Booking because Sync Calendar did not Sync
Has anyone had problems with double booking because of the Sync calendar?
I just had a guest book my apartment at Airbnb, I confirmed everything with him and about 10 hours later I received a reservation for the same dates from booking. The minute I received the reservation I noticed the double booking and in less than 10 minutes of the booking I sent messages to the guest and to booking telling them of the system's mistake.
This is the second time this happens, the first time the reservations were 30 minutes apart, and since I had not spoken to confirm anything with the first guest (airbnb), and because I new it would be more difficult to cancel the booking guest I spoke with the airbnb guest and they agreed to cancel the reservation. Fun fact, the next day I receive a cancellation from booking for that guest, ended up loosing both reservations.
So, like I said I contacted booking because of the cancelation, and I have just received an email from them asking if I made other accomodations available for the guest (it's an apartment, not a hotel), and that if I did not have alternate accomodation for the guest they would book a similar one and that I would have to pay the diference.
Why should I pay if it was not my mistake?
Has anyone had similar problems? How did you solve it?