We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Double booking by Booking.com

I have just received notification of a booking made for tomorrow 30/10 but I already have a booking for that date through booking.com.  How do I solve this


1 Replies

Sergei - Commu…

Hello 3 Dolphins! Welcome to the Partner Community. 

If you have more than one guest confirmed for the same room for the same date, this is considered an overbooking.

Although this situation isn’t ideal, we understand that mistakes can happen. The best — and easiest — way to resolve this to try and accommodate the guest in another of your rooms, of a similar or better category. Please read more about what else you can do here: https://partner.booking.com/en-gb/help/reservations/what-should-i-do-if-i-have-overbooking

26 days ago