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1

double booking due to syncing problem

Hello there,

 

I am the owner of a single property and I have the property on various platforms. For an unknown reason, I had a syncing failure (my property was already booked on another platform) and now I have a double booking. I got a response from online help and they canceled the problem reservation, but then immediately rebooked it. So the problem continues. I cannot contact them by phone and they don't answer my online request. All the material I read on the website states that I am responsible for rebooking the people and that I will have to pay. This is so outrageous that all I want to do is delete my property from the website. But it seems there is no way to do that either. How does one get customer service from this company?


7
Isle of Wight …

this has been an ongoing issue for years - you will need to manually block dates to try and prevent it - but if you're not quick, you can still get double bookings

always hassle BDC over it - and keep hassling them - in time, they might just fix the problem - and it should be quite a simple fix - they will keep telling you no problem, or sync is a manual task (which would defeat the purpose of calendar syncs) - just keep hassling them, even when you know you are banging your head on a brick wall

some people recommend using a channel manager - i have no evidence that channel managers actually work better than ical sync - the bottom line is they both use the same data which booking.com does not reliably store and does not reliably share and does not reliably process

1
Wanda Krall

thank you for your reply, much appreciated! They still have not replied, they are just ignoring me completely. Leaving the platform as it was not a major source of bookings for me anyway. I have on the other hand, used them many times to book overnight stays while traveling. Definitely not using them anymore. 

1
Sands By The S…

We from Sands By The Sea Motel in York Beach Maine and we need for someone at booking.com to call us ASAP ***

11
BrookAve

@SandsBy

 

no one will be ringing you , you must initiate it first.

 

 


 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox

 

11
BrookAve

 

at the end of the day never try to ical sync unless you use a Channel manager service - 3rd party, 

 

e.g. cloudbeds; syncbnb; beds24 etc...

 

Kind Regards