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Double Booking...again

Hello fellow hosts,

I have encountered yet another double booking due to Booking.com's faulty sync. At least that's what I am assuming from my research. I don't use any syncing software other than the exported Airbnb and VRBO calendars. I don't believe that has anything to do with iCal. 

So, my first question is: Do I have any hope of cleanly cancelling a booking that is a week out? 

Second, I have requested a cancellation already through Pulse app. Any chance this will get honored? 

1 Replies
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Sharonpowney

Sync does not work in real time.  Huge amount of posts on here about it.  Suggestion is to use Channel Managers so works for a more professional larger setup.

If you are a smaller business (like me) I have turned off instant booking in Airbnb as you can't in Booking.com.  Then if I have an airbnb enquiry I can manually check availability and block the rooms.

Second - unfortunately getting guests to cancel can be difficult if they don't read their messages.  Suggest you give them a ring if you have their phone number and explain.  Perhaps look at alternatives in the area so you have some alternative to offer.  Booking.com will relocate but will charge you.

1 month ago