We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Duplicate account

I am trying to attach channel manager and my provider says I have a duplicate account. Even though I am logged into my account, when I try to log onto the help centre to engage in live chat or phone Booking.com it says it does not recognise me. So I am a bit stuck. Any advice?

1 Replies