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1

Duplicate bookings with "Out of stock" status.

Good day! I have a strange situation. I set it up that I only have 1 apartment and it can be bought only once a day and in the settings it is clear that everything is correct.

settings

Suddenly, I receive a notification that a customer has made an order for a date that is already taken. I contacted the client in an attempt to resolve the issue, and as it turned out, the client on the site had selected and booked. I looked, and, indeed, despite the fact that there is data on the first booking and the second booking, the site gives permission to book again for the same dates. We closed the sale of the room on this date by selecting "sold out". However, after 2 weeks, the site again "sold" the apartment on this date

 

Sold 2 times

As you can see, it is even written that it was booked 2 times. Why is that?! Why does the program allow clients to do this. We rent apartments only through Booking, other services are not configured.

The difference between bookings is several days.

 

Thank you in advance


11
BrookAve

 

Your next step /action is to phone BdC Partner Support

 


Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.

 


 Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Kind Regards

 

PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners