Early hours check in
Advice needed please.
Just had a booking through for next Sunday 16th August. They have now messaged asking to arrive between 03.00 - 04.00 am. I have replied stating this is not possible, latest check in is 22.00 hrs as I do not wish to disturb guests already asleep and risk the chance of a bad review.
I am happy to waive the booking if requested but what happens if they just take the chance and turn up at that time.