We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



email change

Good morning, in the company I work for, a profile had been created with you to manage reservations, however we had a change of partner who refused to provide the access codes for all accounts, including this one. I need to know what can be done to regain access or change the email to which it is linked

2 Replies


You have posted this on the partner forum so we are unable to help with this problem.  Contact the booking.com help team using the Inbox icon on Extranet.

5 months ago


Hi Daniela Fernández


These are what are known as Role Based Access Control.

A reservation contact with email X if different from the owner/ person who setup the first property listing originally , can easily be overridden.


But in order to do so you must logon to Extranet as the primary account email address and password.


If you do not have that either and know the partner ID you could try contacting the BdC Support Team ,but that will not be available if you have no logon at all to Extranet.

In that case you only have access to the general phone numbers


contact one of our main lines


Kind regards


BdC Support : Extranet - Location of Partner Only Phone number and Message methods

Would love to see you property listing, but it is missing from your partner profile, please take a moment to add it. It can in many topics help us help you more efficiently.

How & Why Add your Listing to your Partner Community Profile



5 months ago