1

Expired booking

Dear,  Because of the current situation regarding Covid 19 we did not work.  As a result, we didn’t see this email, and our booking expired.  We would like to activate the booking for "Hotel Sejla", so we need further information.   Best regards!


10
M Adamopoulou

Hello,

Sorry about this...but since this is only a Partner Community...you have to resend your message request through your inbox tab directly to BDC.

 

Wish you well.

11
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


 

Hi Garni Hotel Sejla

 

Curious to understand what you mean by ,

"regarding Covid 19 we did not work.  As a result, we didn’t see this email, and our booking expired.  We would like to activate the booking for "Hotel Sejla", so we need further information"

 

 

I'm going to read that as :

"Due to COV19 we were not open. As a result we did not monitor Inbox, and a Guest Booking dates, came and went. i.e. the check out date is now in the past , and therefore we did not get to mark it as No Show" Is this a correct translation?

 


 

If it is indeed just a No Show that was not marked.

You can simply use tyhe Finance Menu > Reservations , and tick the box for that one to Dispute it and update its status.

Of simple message BdC Support with the reference and why it should be marked No Show.

 


ELSE

Contact BdC Support as per the visual guide below or the short version here:

 

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

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