Extra guests, not in the reservation
I was wondering what you guys do when guests show up with more guests than what is in the reservation. Does anyone knows what is booking's policy if the guest refuses to pay for the other members of the party? I rent apartments, my rates increase depending on the number of guests. Can we refuse to give the keys and cancel the reservation if they arive with more guests?
I have a guest comming that booked for 2 people, but I know from conversations I had with her that there are at least 3 people comming, maybe more. I told her she needs to alter the number of people on the reservation to the correct number, but so far nothing. What would you do?