Fake Agoda bookings
We are getting false bookings on a daily basis that block our availability. The "customers" are from Chad, Senegal, Algeria. All different names but using 1 of 2 credit cards. We require customers to provide an address - the addresses for all the different customers is Agoda own offices! We require customers to provide there phone number - they are all the same number just with a different country code.
BookingCom say there is nothing they can to to stop this because the reservations come through Agoda. I believe it would be more accurate to say "choose to do nothing".
I can see it would be difficult to block, BUT
Booking from the same address - that is very obvious
Booking using the same credit cards (that have been reported as invalid) - that is very obvious
Booking using the same phone number - that is obvious
They should allow us to by-pass the 24hr (guest can provide alternative card details) and cancel these sorts of reservations immediately - perhaps via Customer Service and not just a button on the extranet.
Its not just us https://www.tellows.com/num/2035640799
BookingCom - get to grips with this otherwise many of us will have to reconsider listing our accommodations with a channel that blocks our availability with bookings that will provide no/deny us revenue