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1

Fake bookings

I have had two days of fake bookings. The first lot was 7 rooms from a week with the booking cost over $8,000 then I recieved an email to say the booking cancelled and I deleted them all but it blocked up all my christmas bookings. I manually cancelled them all and then yesterday got another lot over $7,000 the booking is still current although the credit card status has read invalid and they have 9 hours to update card. Can I just cancel the rooms myself as they are blocking up my system. The person booking the room has an unreadable name and looks to be fake phone number.


11
BrookAve

 

Hi Gaynor

 

Dont wait phone BdC Support right now.

 

Contact BdC Support as per the visual guide below or the short version here:

 

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

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