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Fake bookings

I have had two days of fake bookings. The first lot was 7 rooms from a week with the booking cost over $8,000 then I recieved an email to say the booking cancelled and I deleted them all but it blocked up all my christmas bookings. I manually cancelled them all and then yesterday got another lot over $7,000 the booking is still current although the credit card status has read invalid and they have 9 hours to update card. Can I just cancel the rooms myself as they are blocking up my system. The person booking the room has an unreadable name and looks to be fake phone number.

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BrookAve 1 year ago


Hi Gaynor


Dont wait phone BdC Support right now.


Contact BdC Support as per the visual guide below or the short version here:



1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘ messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


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