1

Fake reservations

Hi, people from Africa and Haiti reserve to stonedge safari hotel, because to enter the Commonwealth of Dominica they need a proof of reservation in a hotel, being one of the cheapest they all reserve by me by email but THEY NEVER COME, I have only 7 rooms and 4 couple reserved from Haiti from the 20 to 26th of December 2019. What  could I do, to cancell those ***** reservations.

Didier


7
Isle of Wight …

This is a very common problem with Booking.com. In short, you need to take payment at the time of booking. just the same as happens with AirBnB / TripAdvisor / HomeAway. If you don't, then you have the very high risk of people booking and blocking your calendar and not showing up, which then costs you money. I have posted the solution for taking payments several times this week, and will paste it below again ...

You need to send a message to Booking.com via your Extranet and ask them to set up Payments by Booking.com

If they agree, you can go live - be aware that Booking.com will not collect damage deposits for you like with AirBnB/TripAdvisor etc - I've posted a partial solution for that many times ....

Booking.com may refuse to allow you to take payments via Payments by Booking.com. If so, keep your property closed and just use AirBnB / TripAdvisor / HomeAway instead. But don't give up, keep asking Booking.com to allow you to take online payments.

1
Stonedge Safar…

Ok but i discovered what happened: 

National security problem in Dominica: The next 4 couples all book 6 nights at the stonedge safari hotel and I know they won't even show up at  me:  ***** & ***** ***** & **** ****& **** **** &*****

with a credit card in the name of: MasterCard ***********  (I put the X's) I declare the cards illegitimate because the holder does not have the same name as the ones that are reserved.

This last couple then puts: ***** &**** MasterCard ********

So? Dominica only receives Haitian fraudsters. I have the same thing with Africans, but not much. The last one wanted to go back to Dominica to marry an American woman,  I asked him to put me on the personal email if he doesn't come, but since he's afraid, he tells me he'll come but won't show up  either. I tried to explain to booking the defects but I could not touch them, I understand that they don't care if  I don't tell them  their no-show, they earn a commission.