We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

2

Fake Reservations

How to stop fake Reservations?

When I get a reservation I call the reservation phone number and when I get an incorrect number or the people say they did not make reservations with the hotel, I then know that it is a fake reservation. So I send them a (Request to cancel reservation) But of course they don’t reply because it is a fake reservation. Now what can I do next to open the room up to be bookable again and make sure I don’t have any other problems with those guests that made the fake reservations?

On the weekend and Holidays some of my competition will book us up with fake bookings so that they get the real bookings. How can we stop this abuse?

6 Replies
1084 Views

10
BrookAve

 

 

Hi Maxima,

 

That is more than a bit of stretch accusing the competition, especially without hard cold facts and evidence.

 

For potential fake bookings, simply pick up the phone and call support team direct.

 

They will never monitor these topics and  call you.

 

See below for contact info.

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

+1
9 months ago
2
Maximahostal

 I don't have cold facts those are pretty hard to get using Booking. Can't trace the e-mails. They give fake phone numbers. Now I call back all my reservations and send them an e-mail to confirm.

There needs to be a way that we - us (Hotels) can cancel a booking. For a reason.

These fake booking seem to happen a lot on Holiday and weekends. In fact, I get about six a month and I only have four rooms to sell. Sounds a little suspicious when I call and the phone numbers are of people who have not made reservation or some don’t even work.

9 months ago
5
Don Burns

All of my future Booking,com guests must pre-pay for their stay, when making their online reservation.

 

That is a lot of trouble for a guest to give Booking,com their credit card information, and then later cancel their "fake" reservation.

+2
9 months ago
10
M Adamopoulou

Having more strict policies, or non-refundable rates might help.

Fewer but not fake reservations and less cancellations.

Cheers!!!

9 months ago
2
Maximahostal

Us Hotels need a way to cancel reservations.

9 months ago
10
M Adamopoulou

You can cancel reservations but you might have penalties so maybe it’s better to first contact BDC directly.

Wish you luck.

9 months ago