How to stop fake Reservations?
When I get a reservation I call the reservation phone number and when I get an incorrect number or the people say they did not make reservations with the hotel, I then know that it is a fake reservation. So I send them a (Request to cancel reservation) But of course they don’t reply because it is a fake reservation. Now what can I do next to open the room up to be bookable again and make sure I don’t have any other problems with those guests that made the fake reservations?
On the weekend and Holidays some of my competition will book us up with fake bookings so that they get the real bookings. How can we stop this abuse?