Fake Reservations

How to stop fake Reservations?

When I get a reservation I call the reservation phone number and when I get an incorrect number or the people say they did not make reservations with the hotel, I then know that it is a fake reservation. So I send them a (Request to cancel reservation) But of course they don’t reply because it is a fake reservation. Now what can I do next to open the room up to be bookable again and make sure I don’t have any other problems with those guests that made the fake reservations?

On the weekend and Holidays some of my competition will book us up with fake bookings so that they get the real bookings. How can we stop this abuse?




Hi Maxima,


That is more than a bit of stretch accusing the competition, especially without hard cold facts and evidence.


For potential fake bookings, simply pick up the phone and call support team direct.


They will never monitor these topics and  call you.


See below for contact info.




Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.


 I don't have cold facts those are pretty hard to get using Booking. Can't trace the e-mails. They give fake phone numbers. Now I call back all my reservations and send them an e-mail to confirm.

There needs to be a way that we - us (Hotels) can cancel a booking. For a reason.

These fake booking seem to happen a lot on Holiday and weekends. In fact, I get about six a month and I only have four rooms to sell. Sounds a little suspicious when I call and the phone numbers are of people who have not made reservation or some don’t even work.

Don Burns

All of my future Booking,com guests must pre-pay for their stay, when making their online reservation.


That is a lot of trouble for a guest to give Booking,com their credit card information, and then later cancel their "fake" reservation.

Jack Server

Do you mean booking.com collects the payment? If not, they can always charge back.

M Adamopoulou

Having more strict policies, or non-refundable rates might help.

Fewer but not fake reservations and less cancellations.


Jack Server

You can cancel, but they can just rebook again with a fake credit card.

M Adamopoulou

You can cancel reservations but you might have penalties so maybe it’s better to first contact BDC directly.

Wish you luck.