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False feedback of the guest

Hallo, this is my first post, sorry if argoment is already present or have chosen the wrong topic. I knows very little of this forum. My question is: what can I do if a guest give me a bad feedback writing completely false. For example: 5 in cleaning, while the home was perfectly cleaned.

 

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Sharonpowney

Unfortunately booking.com will not (in my experience) remove guests reviews even when they are unfair.

3 months ago