We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



False/spam bookings

Hi, is anyone else getting false reservations? I have had 3 now in as many days. None of them have valid credit card details, there are no contact details and the name is just a series of random letters. Each one also comes with a message to check in at a certain time. Thanks in advance

2 Replies





in policies turn on :


Guest Info 

> Guest phone

> Guest Address


Enable PREPAY.


Now prepay is enabled. you can use the cancel request on right pane of each one to then choose option 1, when they dont prepay, which fake bookings would be resulting in.


Kind Regards

1 month ago
Robert Moore

Thank you. I had Guest phone and address on (they just provided fake details) but have enabled prepay

1 month ago