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1

Feedback from Guest

Hi

I have received feedback from Guest *** from Cech republic

All numbers from feedback are 10, 10 for all feedback but the total is 9 and i dont know why???

If all the feedback is 10 why the total is 9? it does not make sense. help and advise


9
Sharonpowney

Review system was changed some time ago and we were notified of change.  It allows guest to do an overall score as well as individuals.  I have had the same review myself and really frustrating.

2
Richard Osborn

Just talked to a supervisor about this.

We have had 2 this years only with an average of 7.5.

Last year the same 2 reviews would have been a 9.5.

They take 15% of our money and don't care what there *** does to our businesses.

He says they have had no complaints about the new system.

lololololololol. 

I am only paying them 8% because of the damage done because of my over all rating.

9
Sharonpowney

I am surprised they haven't changed it because if everyone's score reduces it doesn't look good for booking.com either.