Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

Free Cancelation

Good afternoon,

 

We have received a request for a free cancellation.

 

Here is the original message received from the guest:

"Dear Sir/Madam, Due to personal circumstances, I have to cancel the last night of my reservation via booking.com. My request concerns the night from the 9th to the 10th September. My confirmation number is: ***.Can you please cancel my reservation free of charges?

I would be very thankful for your help! Yours sincerely, ***".

 

We do accept the free cancellation regarding the last night of it ( from the 9th to the 10th September), with the reservation number ***.

 

We are looking forward to hear from you regarding this reservation request.

 

Kind regards,

 

Emanuel.

 

 

 


9
Sharonpowney

Go into the Reservation and click 'Request to cancel' this goes to guest to confirm and you can say it is free. 

This is partner forum not help desk.