Front Office Manager
We just had someone book 40 reservations and the Booking number:****
First, we have settings saying a person can only book 9 rooms so I do not know how this got through. Second, booking shows that the credit card did not pass first round of validity and then gives 20 hours to update. The reservations are showing from brazil which there are no flights to/from.
We as a hotel should NOT have to wait 20 hours and hold these reservations when you know it is not a valid card and not valid reservations for 40 from Brazil during covid-19.
How can I get these cancelled ASAP.