We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1
Answered Featured

Fully flexible rate

Hello we have a fully flexible rate but when using boooking.com I can't see an option for this rate.

If you could advice that would be very much appreciated!!

Thank you!

12 Replies
142 Views

10
M Adamopoulou

Hello!

In your Extranet under Policies you can choose a fully flexible rate.

Have a good day.

+2
1 month ago
1
The Granary at…

I actually mean from a customers perspective.  When on Booking.com (not extranet) where does the flexible rate appear?  I can't see it.

1 month ago
10
M Adamopoulou

When you search for availability you should see rates and policies...

Is that what you mean???

+1
1 month ago
10
M Adamopoulou

You can edit your profile and add your property link so partners can check your listing...

+1
1 month ago
10
BrookAve

Hi

Indeed what Maria just said, before posting make sure you have finished you partner profile to include your 'View My Listing ' link.

 

How & Why Add your Listing to your Partner Community Profile

Without that we cant see the public listing. and going in blind.

 

Typcially reason for not seeing a specific scenario is the dates selected, are over lapping with restrictions set on some or all of those dates:

 

Nor Arrivals,

No Departures,

Min length of stay 

 

etc...

send us the link , along with the test dates.

 

 


Dedicated Partner Contact Options - Visual Guide

Reminder partner only community, has no link to BdC support, you must contact them directly.  

 

Kind Regards

+1
1 month ago
1
The Granary at…

Right I've now put the link on my profile.

I'm just curious as to how a customer finds our flexible rate on our listing, as I can't seem to see it anywhere??

 

Thanks for your help!

1 month ago
1
The Granary at…

Could you please advise on where a customer sees my flexible rate as I can't see it anywhere?

1 month ago
10
M Adamopoulou

Your Guest House is beautiful....I love your colorful pillows...

I see 4 rates...2 of them have cancellation 2 days before arrival...this is your full flexible rates..

What do you see???

+1
1 month ago
10
BrookAve

i just searched Nov 17th - 21st

 

and its working fine,

 

I see two rooms,

 

room1  : 2 rates  (free cancelation  & partial refund)

 

room 2 family  : 3 rates:

free cancel, partial and non refundable

 

to me thats working as free cancellation is for up to 14th november.

 

i'm thinking fully flexible should be up to the check in date. but i may be wrong.

 

 

+1
1 month ago
10
BrookAve

Then I did December  6th - 11th,  similar results.

 

check the cancellation section under policies and then on the right pane , click the advanced option to bring up the extra setttings options.

 

 

+1
1 month ago
B.
Account Adviso…

Hi The Granary at Fawsley,

 

As mentioned by other partners on this post, it may be worth to check your restrictions to ensure you are not limiting your property across any dates that you want to be bookable on. You can check your restrictions by following this handy guide.

 

Please also make sure you are doing a test search outside of your free cancellation policy so you can see the free cancellation option. If you are doing any searches within the cancellation period, your rates will show up as non-refundable straight away. 

 

Kind regards,

Shirley E.

+1
13 days ago