We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




How can I disable Genius?

2 Replies



Hi Tom


Two things to know about disabling Genius :


  • You can apply it to only one Room Type and not all others or to all.  
  • You can opt out of Genius Program entirely.


Use this link , and towards the bottom in RED is Quit Genius Program.





Kind Regards,

Be Safe, Be Well


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9 days ago
Account Adviso…

Hi Tom,

If you haven't already disabled Genius, I do recommend reading the benefits of Genius! Here's a link for you.


1 day ago