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A guest booked my property , the rate for 4 bed property is £375 per night .Booking .com applied the Genius discount 0f 15% + gave the guest another 30% discount without even consulting us.

Client gets 2 nights @ £270 = £540 - £104 commission . 


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BrookAve 1 year ago


Hi Jim,


hmm some thing seems off about that math, did they say where the 30% comes from ... actually I just remembered... 


open the reservation details page scroll down...


click the payment section and it should expand and reveal the entire breakdown, maybe do a screen shot of it so I can see it.


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