1

gm

customer cancelled a booking but it still shows on the website


10
BrookAve

Managing cancellations effectively

 

By website you mean extranet reservations pager?

If and only when they click on cancel properly and both parties have agrees and clicked only then will the system mark it as fully cancelled.

 

You will see it as cancelled on the reservations list view, or

click on reservation details page to also see it marked cancelled.

 

If its not showing then it is not cancelled.

 

 

 


Kind regards

.

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+1
6 months ago