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1

Good Morning, I received am email today from Booking.com saying that I have to pay an Invoice until Oct 15, 2021, to avoid Service Suspension...

Mr. *** made a reservation on August 6, 2021 and immediately I DECLINED for personal reasons... He never stayed at my place on August 6, 2021. Therefore I don't have to pay that Invoice...   

Mr*** should have cancel the reservation but he didn't... That is the reason why Booking.com sent me an Invoice. 

Please contact Mr. *** and check with him, I am sure he will be able to support my information. 

HE NEVER STAYED AT MY PLACE.

I tried several times to call Booking.com, but there is only a recording machine answering. 

Please send me a telephone number that I can call Booking.com and finish this matter. 

Thank you for your attention,

Regards,

Mildred Vega

***

Vega Apartment for Rent


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B.
Haley Eder

Hello Mildred,

Please ensure you are accurately reconciling your invoices so we know the accurate amount to charge you, please follow this process: 

https://partner.booking.com/en-gb/help/commission-invoices-tax/invoices…

To dispute a guest stay after the invoice is released, please follow this process:

https://partner.booking.com/en-gb/help/commission-invoices-tax/invoices…

To answer further questions, please use this method:

https://partner.booking.com/en-gb/help/commission-invoices-tax/invoices…

1
Mildred51vega

Bood afternoon: 

None of the above suits me, because BOOKING.COM should have not CHARGE me, because the guest never stayed at my place. I DECLINED the reservation and Booking.com should be aware of this. Thank you

 

1
Mildred51vega

Bood afternoon: 

None of the above suits me, because BOOKING.COM should have not CHARGE me, because the guest never stayed at my place. I DECLINED the reservation and Booking.com should be aware of this. Thank you

1
Elsie Nwanza

I also received an email that I’m supposed to pay a large outstanding fee when I have not received any successful bookings 

 

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B.
Haley Eder

Dear Mildred,

We have no way of knowing the stayed or cancelled reservations unless they are properly reconciled. Using the last link, you will find how to contact our finance team to discuss further if you have questions.

Best

Haley

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5
Fluff (new account)

Mildred51vega 

In Extranet open the statement for your invoice in question. Select the offending reservation and then "dispute" the entry and write your reasons in the new box that pops up.

For future occurrences ALWAYS mark the guest reservation in Extranet as "no show".

Never leave any un-stayed booking hanging without action from you, the sooner you mark a change to the status, the better. IIRC you have 48hrs to a mark a no-show. If you miss that, wait for the invoice to arrive and then dispute the entry asap. These actions almost eradicate such non-due charges.