We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Guest cannot book my apartment

Good evening, could somobody advice me, why do my guests see the message that my apartment is not possible to book at the moment? But they see it in the list and on the map

1 Replies



Hi Illia


Welcome , first step. provide your property link ,by adding it to your Partner Profile.

It is currently missing. Without it we are going in bind and have to guess and make assumptions.

So please add it so we can review in order to get a picture of what might be wrong.

How & Why Add your Listing to your Partner Community Profile

  • Typically reasons can be  rate plan row on calendar list view is missing rate set by date.
  • Room count availability is not set right.


Kind Regards


6 months ago