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The Guest did not check in, how can I report to the booking.com?

Dear partners!

please show me how can I report to the Booking.com about there is a guest booked a room at my Homestay from 20th -26th Jan but he/she did not arrive. How can I make a report or send a message to the booking.com to help or at least they stop charging commissions for this guest on these days.

furthermore, what should I do to avoid the guests like this, booking so early but not come? i don’t require to book based on credit cards, should I do it?   

many thanks

 

Tin


Profile picture for user sharonpowney.hotmail.co.uk s
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Sharonpowney 2 years ago

If you go into the details for the reservation, you then need to click the 'No show' button.  This tells booking.com not to charge commission.  I am assuming you are currently collecting payments by cash, so to try and stop this you should consider changing to booking.com collecting your payments for you.  You will need to check if they do this in your area.  They do charge a small amount for this but overall worth the money to stop losing out when people don't show or cancel late and you can't collect a cancellation fee.

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Glendy Petersen 2 years ago

 

The button of no show does not appear to me what I can do to report that I did not arrive, in my country travel to the interior is restricted and also flights

Profile picture for user sharonpowney.hotmail.co.uk s
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Sharonpowney 2 years ago

This site is for Hosts of properties not guests, so the No show would not be available to you.  Why didn't you cancel before the date of arrival so the host knew you would not arrive?

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Manjini Jagadeesan 5 months ago

when will the NO SHOW button  will appear  from the date of booking to till?

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Manjini Jagadeesan 5 months ago

because i have a check in today 12-03-2022 and check out 13-03-2022 but i contacted  my guest he said not able to check in today . and my guest have send me a request for free cancellation but i prepare to do no show. so can you please explain me how to do it